Innovation on Tap: ENWIN Sets the Standard in Utility Excellence
ENWIN Utilities
Earlier in 2025, ENWIN Utilities Ltd. was named the recipient of the prestigious 2025 EDA Performance Excellence Award (sponsored by Doane Grant Thornton), a recognition that highlights the utility’s unwavering commitment to innovation, safety, customer service, and community impact.
From electrifying its fleet to pioneering AI-driven grid management, ENWIN is redefining what it means to be a modern utility provider. The core of its success is a five-year strategic plan built on three pillars: creating a people-driven learning culture, becoming a trusted customer partner, and leading the energy evolution in the Windsor-Essex region.
ENWIN’s operational excellence is evident in its reliability metrics — ranking among Ontario’s top three utilities with an average restoration time of just 33 minutes. The utility’s investment in AMI 2.0 smart metering, a self-healing grid, and AI-powered vegetation management has enhanced system resiliency while reducing costs and preserving natural growth.
From small to large-scale operations, safety is always top of mind in ENWIN’s operations. The utility achieved a 98% score in Occupational Health & Safety, reduced motor vehicle accidents by nearly 40%, and equipped its fleet with AEDs and naloxone kits. These initiatives reflect a deep commitment to employee wellbeing and public safety.
Financially, ENWIN stands out as the only large utility in Group 1 of the PEG benchmarking study, demonstrating industry-leading efficiency and eliminating future stretch factors in rate increases — a win for customers and stakeholders alike.
ENWIN’s community engagement is just as impressive. From donating over $155,000 to local causes to supporting Indigenous youth in skilled trades, the utility is deeply woven into the fabric of Windsor-Essex. Its partnership with the University of Windsor and support for Stellantis Canada’s battery R&D facility further highlight its role in driving regional innovation.
ENWIN Utilities is delivering reliable, cost-effective energy solutions that not only keep the lights on but empower customers with dependable service and long-term value.