The Electricity Distributors Association (EDA) respects your privacy and is committed to the accuracy, confidentiality, privacy and protection of your personal information.
- Describes the types of personal information we may collect, how we use that information, and with whom we may share it.
- Describes the measures we take to protect the security of the information.
- Lets you know how you can reach us to review and update your personal information or discuss any questions or concerns that you may have about our privacy practices.
The EDA is a not-for-profit corporation. The EDA complies with the privacy protection rules contained in Ontario's Freedom of Information and Protection of Privacy Act (FIPPA).
What types of information does the EDA collect and how does the EDA use the information?
The following programs and activities describe the main types of information we collect and our primary uses of that information. We may from time to time collect other personal information or use the information that we hold for other purposes. If we do so, we will notify you and, as appropriate, obtain your consent:
Website: On our website, we collect personal information that may be provided by you in connection with your participation in a program such as your
completion of an application form, when you subscribe to online publications or otherwise voluntarily provide such information.
Personal information collected from you may be combined with information from other EDA services to provide a better user experience,
including customizing content for you.
For more information on the information we collect through your use of our website, please see
“What types of information does the EDA collect when I visit the website” and
• Communicating with you: We may use your personal information to contact you about our current and future programs, including evaluation, measurement, notification and market research. We may also use your information to assess your future needs and to contact you regarding services, programs and products that may be of interest to you.
• Other uses of information: In addition, we may use your information for program audit and archival purposes, for security purposes, for research and analysis to operate and improve EDA technologies and services, and otherwise as may be permitted or required by law.
What types of information does EDA collect when I visit the website?
In general, you can visit the website without telling us who you are or submitting any personal information. However, we and/or our service providers collect IP (Internet protocol) addresses from all visitors to the website and other related information such as page requests, browser type, language, operating system and average time spent on our website. This information is used to help us understand our website activity, and to monitor and improve the website.
Our website uses “cookies”— tiny element of data that our website can send to your browser, which may then be stored on your hard drive, so we can recognize you when you return. Our website uses both “session” cookies and “persistent” cookies. A session cookie is used to identify a particular visit to our site and expires after a short time, or when you close your web browser. A persistent cookie will remain on your device for a set period of time specified in the cookie in order to remember your information and settings over a longer period of time.
You may set your web browser to notify you when you receive a cookie or to decline certain cookies. If you decide not to accept cookies from our website, you may not be able to take advantage of all of the features of our website.
Analytics: We may also use a third party such as Google Analytics to help us gather and analyze information about the areas visited on the website (such as the pages most read, time spent, search terms and other engagement data) in order to evaluate and improve the user experience and the website. For more information or to opt-out using the Google Analytics opt-out browser add-on,
“How Google uses data when you use our partners’ sites or apps” and
“Google Analytics and Privacy”.
How does the EDA notify me why my information is needed?
How long will the EDA retain my information?
We retain your information as long as it is required for the purposes identified when you provided the information or for any new purposes identified by us and consented to by you, and for any appropriate time thereafter, including a sufficient time to permit you to ask any questions regarding its use. Certain information may be retained for longer periods for internal audit or quality control purposes.
Does the EDA share the information it obtains about me with third parties?
The EDA may provide certain portions of your personal information to other third parties, such as your LDC or a technician or contractor in order to administer a program. These service providers and third parties are not authorized by us to use or disclose your information except as necessary to perform services on our behalf or to comply with legal requirements. In some cases, our service providers may be located outside of Canada (for example, in the United States) and so your personal information may be transferred outside of Canada for processing and storage and would be subject to the laws of the jurisdiction to which it is transferred. The laws of other jurisdictions may differ from the laws of Ontario/Canada with respect to the disclosure of personal information to government agencies.
How does the EDA protect personal information?
We maintain administrative, technical and physical safeguards to protect against unauthorized disclosure, use, alteration and destruction of the personal information in our possession. These safeguards vary depending on the sensitivity and nature of the information and involve physical, organizational and technological security measures as are appropriate. The EDA requires all of its service providers who collect or process personal information on its behalf to provide security safeguards equivalent to those maintained by the EDA. We caution that Internet communications are vulnerable to interception, use, and/or alteration by person(s) other than the intended recipient. While the EDA has implemented certain safeguards to reduce this risk, internet transmissions to and from the EDA are still vulnerable. If you choose to communicate by the Internet, you do so at your sole risk.
Does the EDA website contain links to other websites?
The EDA website may contain links to other websites that operate independently of the EDA and are not under our control. We provide links to other websites solely for your convenience and information. Other websites may have their own privacy policies, which we suggest you review if you visit any linked websites. The EDA is not responsible for information that is provided by, or collected through, those websites or for any other use of those websites.
How can I review and update or correct my personal information?
The EDA will, upon written request, provide you access to your personal information and an opportunity to request that the EDA update or correct your personal information that is demonstrated to be inaccurate. Upon written request, you may review any of the information that we have on file about you and you may also learn how we have used it and to whom we have disclosed it. This right is subject to certain exemptions under FIPPA such as when disclosure would reveal someone else's personal information or when the information is subject to legal privilege. If you wish to review, update or correct your information, you may do so by contacting us using one of the options provided below.
How can I contact the EDA?
If you would like us to update or correct your information, or if you have any questions or concerns about the EDA’s privacy practices, your personal information or the administration of the FIPPA, please contact us at:
Electricity Distributors Association
Attention: Privacy Officer
3700 Steeles Avenue West, Suite 1100
Vaughan, ON L4L 8K8
We will respond to your inquiry or investigate your concern as quickly as possible.
Who can I contact for further information?
If you have any questions or concerns about the EDA's privacy practices, your personal information or the administration of the FIPPA that remain unresolved after contacting our Privacy Office, you may contact Ontario's Information and Privacy Commissioner at:
Information and Privacy Commissioner of Ontario
2 Bloor Street East, Suite 1400
Toronto, Ontario M4W 1A8
Long Distance: 1-800-387-0073 (within Ontario)
Pour joindre l'agente des communications bilingue, veuillez composer le 416-326-4804