When the power goes out, customers want quick and reliable information. To help keep customers informed during outages, ENWIN Utilities Ltd. is launching a new online outage map for customers in the former E.L.K. Energy service territory.
The new tool will allow Belle River, Comber, Cottam, Essex, Harrow and Kingsville customers to view outage information and track restoration updates online. The goal is to make it easier for customers to find the information they need during service interruptions and stay up-to-date as restoration work progresses.
“We know our customers value timely and accessible information, especially during service interruptions. The outage map reflects our commitment to providing trusted customer communications and delivering service excellence” said Garry Rossi, Chief Executive Officer of ENWIN Utilities Ltd. “By giving customers access to outage information, we are making it easier for them to stay informed and better understand what is happening in their community.”
The outage map also marks an important step in ENWIN's ongoing integration of E.L.K. Energy. ENWIN assumed management of E.L.K. in 2025 and has continued to look for opportunities to enhance service and introduce new technologies for customers across the service territory.
This improvement is one example of how ENWIN plans to bring new technology and customer service improvements to the E.L.K. service area. By giving customers better access to outage information, the utility is helping improve communication, strengthen transparency, and enhance the overall customer experience.