Canadian Niagara Power (CNP) is excited to announce the launch of its new Customer Outage Map, a cutting-edge tool designed to enhance service delivery and improve response times for customers. Officially live as of December 1, 2024, this interactive map is accessible via computer, tablet, or smartphone, providing real-time information on power outages within the CNP service area.
The Customer Outage Map offers several key features that will significantly benefit customers. First, it provides detailed information on the status of outages, including the start time, restoration information and the number of customers affected. This allows customers to stay informed and plan accordingly during power disruptions.
Moreover, the map's user-friendly interface ensures that customers can easily navigate and access the information they need. By simply zooming in on the map, users can view the specific areas impacted by outages right down to the individual street detail. This level of detail helps customers understand the status of a power outage, including meter outage information for the past 48-hours so customers can track restoration progress.
One of the most significant advantages of the Customer Outage Map is its ability to enhance operational efficiency in terms of customer service. As an enhanced self-service tool, customers can independently check real-time outage information directly on their devices. This reduces the number of calls to the call centre, freeing up resources for other critical tasks.
Canadian Niagara Power's new Customer Outage Map represents a significant step forward in customer service and operational efficiency. By providing real-time outage information and improving response times, CNP is demonstrating its commitment to delivering reliable and dependable service to its customers. This innovative tool not only enhances the customer experience but also strengthens CNP's ability to manage and resolve power outages swiftly and effectively. Customers can now access the live outage map here: https://outagemap.cnpower.com/