The EDA is pleased to provide our members with the newest edition of The Distributor magazine. The theme for this issue is Keeping Customers First, and it focuses on how local distribution companies in Ontario are providing exceptional service and enhancing customer experiences.
Highlights of the issue include:
Customer Experience Feature Story: This EDA feature highlights some current key issues and best practices with respect to customer service – and the resulting customer experience – specifically relating to electricity utilities. The importance of customer experience is, of course, widely understood and being effectively acted on by Ontario electricity utilities as they meet evolving customer expectations.
EDA Excellence Award Winners: The local distribution sector shines bright in Ontario and The Distributor has the complete listing of this year’s winners! Check out each winner's profile and learn about their excellence in the electricity sector.
LDC Member Feature Stories: ERTH Corporation and InnPower partner to deliver improved bill designs; Hydro One is putting customers first; London Hydro gets self-service results with customer engagement; ENWIN's customer value map puts customer needs first; Newmarket-Tay Power's grid innovation in local energy markets, and Elexicon Energy makes a commitment to diversity, equity, and inclusion.
Regular Features: Includes updates on the EDA’s advocacy in action, our sector scan including the power of local hydro, and the association's latest networking and professional development opportunities.
Ask The Expert: Grant Thornton talks about a variety of ways the power and utility sector can establish pricing for the sale of non-regulated assets.
The EDA’s interactive digital edition gives you all the content of a print magazine, plus direct links to contributors and advertisers.